Daycare Policies:

New Dogs must be assessed prior to any daycare visits at a cost of $30+tax. This can take up to a week to get an appointment, so please organize this in advance. Assessments take place between 9am-1pm Monday through Saturday.

Payment must be made in advance of daycare upon arrival, should your stay be shorter than paid for, your account will be credited towards the next visit.
Packages are available making visits cheaper when bought in bulk, the bigger the package the bigger the discount. Packages never expire and are transferable. If more than 50% used they are not refundable. Any days used on package will be taken at full daycare rate not discounted package rate.

Daycare during our open hours is drop in, but bookings can be made via your online portal. Check out times MUST be accurate and communicated to staff if changing as dogs are moved in to groups based on home time. Should you come earlier than expected you may have to wait while staff get your dog from a different play group.

After Hours daycare MUST be booked in advance via your online account or email or text. An inconvenience fee of $15 will be added to your account should you show up after hours with no booking. Any changes in pick up times MUST be communicated to night staff as they prep your dog ready to go home at the time you selected.

Dogs must enter and leave on leash and parents must have control.

Dogs must all have name tag on their collars with a city dog license for the city they reside in, Should animal control do an inspection for dog license you will be responsible for the fine.

Any meals provided must have dogs first and last name on it and placed in the bin at front desk related to the meal you wish us to feed them. Please don't bring glass containers as they do break and we are not responsible for replacement. Containers and bags will be at the front desk for collection. Any containers left behind will only be held for 4 days should you want them back. Zip lock bags will be disposed off at end of day if not collected.

Dogs are all fed separate, and should they not eat you will have a card in their container to state that we tried to feed.

Dogs will be moved between rooms should we feel necessary, if your dog is removed due to an incident you will be contacted about this.

Should there be an incident involving your dog you will be notified immediately and all dogs involved will have a multi staff body check for injuries and cuts. Any injuries, parents are responsible for all vet bills for their own dog. Should you not be available to collect your dog to go to the vet, we will contact your vet for an appointment, should they not be available we will take them to a vet of our choosing and you will be invoiced the cost of this visit. If it is an emergency then we will take them directly to emergency vet.


Boarding Policies:

New Dogs must be assessed prior to any daycare visits at a cost of $30+tax. This can take up to a week to get an appointment, so please organize this in advance. Assessments take place between 9am-1pm Monday through Saturday.


Payment must be made in advance, a deposit request will be sent to you when the booking is confirmed. Should your stay be shorter than paid for, your account will be credited towards the next visit.


Packages are available making visits cheaper when bought in bulk, the bigger the package the bigger the discount. Packages never expire and are transferable; however, they cannot be used between December 22 and January 2. If more than 50% used they are not refundable. Any days used on package will be taken at full boarding rate not discounted package rate.


Dogs must enter and leave on leash and parents must have control.


Dogs must all have name tag on their collars with a city dog license for the city they reside in, Should animal control do an inspection for dog license you will be responsible for the fine.


Any meals provided must have dogs first and last name on it and given to staff at front desk. Please don't bring glass containers as they do break and we are not responsible for replacement. Containers and bags will be at the front desk for collection. Any containers left behind will only be held for 4 days should you want them back. Zip lock bags will be disposed off at end of day if not collected.


Please make sure your feeding instructions are written on your online account ready for our staff to print out on arrival. We will not be help responsible for any toys, blankets, cups, bowls, scoops etc DO NOT bring these as we have our own.


Our staff preform body checks daily to make sure that we notice any lumps, bumps, scabs or cuts they will contact you should the find anything.


High energy dogs we do ask to increase their meal sizes as they will be exerting a lot more energy at daycare than they normally would at home. For longer stays they can loose weight if not given the correct portion for the activity level they are maintaining. We also ask to make sure to bring an extra portion should your stay be extended. Please make sure to measure correctly the food so we don't run out during their stay. We do have some food on site to be used at a charge, we may also go to pet store to pick up their brand of food at a charge also.


Boarding dogs are supervised 24 hours and dogs will sleep together with beds, sofas and blankets, unless "Deluxe" boarding is booked which means they will sleep separated in a suite. Staff will also use their discretion should a dog not be wanting to sleep and they will separate for better sleep.


Boarding stays to incur an extra $5 fee PER HOUR when our daycare doors are locked. Weekdays : 8pm-6am Weekends & Holidays: 5:30pm-8:30am So if you drop off or pick up during these hours there is an extra $5 an hour PER dog.


Cancellations must be done 48 hours in advance or may incur a one night fee.


For longer stays some dogs may get tired and need regular rest breaks or "days off", you will be notified should we give them a day off to rest and sleep and short walks in the neighborhood.


Some dogs do love to play and wrestle which means getting dirty and smelly, we do recommend booking with our groomers for a bath after a stay so they come home fresh and clean.


Dogs will be moved between rooms should we feel necessary, if your dog is removed due to an incident you will be contacted about this.


Should there be an incident involving your dog you will be notified immediately and all dogs involved will have a multi staff body check for injuries and cuts. Any injuries, parents are responsible for all vet bills for their own dog. Should you not be available to collect your dog to go to the vet, we will contact your vet for an appointment, should they not be available we will take them to a vet of our choosing and you will be invoiced the cost of this visit. If it is an emergency then we will take them directly to emergency vet.


Shuttle Policies:


Dogs must have passed assessment and been for their trial day prior to booking shuttle.


Shuttle Bus application which can be found on the website must be completed prior to any shuttle services. This confirms we have all the details on your location we need to pick up and drop off your dog.


Bookings for shuttle can be added on to services for daycare and boarding, but must be done with minimum 4 days in advance to assure space on bus.


Please manage your shuttle bookings via your online account and make sure they are correct, you will also receive a reminder email prior to the reservation. So please contact us immediately should you see an error.


Any meals provided must have dogs first and last name on it and placed with leash for drivers to collect. Please don't bring glass containers as they do break and we are not responsible for replacement.


Dogs must be walked prior to our arrival to avoid accidents on the bus and there is a $10 clean up fee.


Should you select that you will be home during our shuttle hours then you must be home. We will not return if your not home and this will incur a $10 inconvenience fee.


Our drivers wait a maximum of 5 mins and if any longer they will leave as they have other dogs to collect and dogs waiting in the bus. Should they leave as you were not home or your concierge was not available we will return to daycare as they don't back track on their route.


Please don't request any additional services to our drivers, as they most likely wont be passed on as they have other duties to fulfill, please text 778.385.3647 or email daycare.


Dog leashes or harnesses must be secure and can not escape from them.


They must have name tags and dog city license, as animal control will sometimes stop staff on street and check dogs. You will be responsible for all fines if your dog does not have a license.

Should there be any incidents on the bus or street, you will be notified.

Should there be an incident involving your dog you will be notified immediately and all dogs involved will have a multi staff body check for injuries and cuts. Any injuries, parents are responsible for all vet bills for their own dog. Should you not be available to collect your dog to go to the vet, we will contact your vet for an appointment, should they not be available we will take them to a vet of our choosing and you will be invoiced the cost of this visit. If it is an emergency then we will take them directly to emergency vet.


Payment Policies:


Payment for all services except for grooming must be paid in advance, via deposit through your online account or at the front desk when dropping off.


You will receive an invoice and receipt via email after each stay, please manage your account by logging in and making sure you don't have a balance owing. If you made a payment but didn't receive a receipt email, please contact us at accounting@adventureden.ca to find out why. Also email us right away if you think anything needs to be reviewed.


Any invoices not paid within 30 day will be sent to collections and will be subject to penalties.